Aged Care Jobs and Careers

Join our Estia Health family in delivering exceptional care and support to our 8000 plus residents in one of our 75+ homes. At Estia Health, we are a place where everyone belongs with a purpose to enrich and celebrate life together.

It’s our people that make the difference, which is why we offer a caring, people-centered workplace where employees are valued and empowered with opportunities to learn and grow.

Join us in playing a special role in the future of aged care.

About the role

The role of the Credit Officer is to ensure that all outstanding accounts, reconciliations, adjustments and refunds are processed / collected in a timely and effective manner. In this role you will possess strong written and verbal communication skills, and a strong customer service/support focus. You will have a keen attention to detail and a commitment to streamlining processes while reporting into the Credit Manager.  The Credit Officer will have varied responsibilities including;

• Manage a portfolio of overdue accounts.
• Collecting outstanding debt via phone calls, emails.
• Negotiating payment terms.
• Monitoring arrangements and finalising accounts.
• Liaise with facilities personnel regarding unpaid disputed resident accounts.
• Provide bi- monthly aged debtor reports to Credit Manager with explanations of overdue unpaid debt.
• Adaptable, focused and efficient, escalates issues where necessary in a timely manner.
• Ability to deal with internal stakeholders and provide solutions to resolve delinquent accounts.
• Contacting and updating resident information for all DERP’s.
• Processing customer refunds.
• Assist the billing team at End of Month by handling call volumes.
• Ad-hoc responsibilities as directed by the Credit Manager.

The traits that will help you succeed

• 3+ years’ experience in a Credit function
• Excellent negotiation and communication skills.
• High level of accuracy and attention to detail.
• Experience with Microsoft Excel.
• Experience working in a fast-paced complex environment.
• Clear ability to escalate decisively, clearly and with confidence.
• Excellent customer service.

As one of the largest and fastest growing aged care providers in Australia, we need exceptional people to join us on our journey of changing the way we offer aged care. If this is you, Apply Now!

Want to know more?

If you have questions, please email katrina.maurer@estiahealth.com.au

Estia Health is committed to embracing diversity, equity and inclusion in our workplaces. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities. If you need assistance to participate in our application process, please let us know.

Note: It is a condition of employment that you will be, and remain, vaccinated against COVID-19 and Influenza. All shortlisted applicants will need to pass the required background checks.

Be careful: Don’t provide your bank or credit card details when applying for jobs. Learn how to protect yourself.