Regional Support Manager
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Job no: 518587
Employment type: Full Time
Location: NSW Metro
Work Site: Estia Health Central Services NSW
Categories: Operations Leadership
At Estia Health, we’re more than just a workplace: we’re a community dedicated to enriching lives and making a difference. If you’re passionate about aged care and want to be part of something meaningful, then we want to hear from you.
Everyday, over 13,000 employees choose to make a difference at Estia Health, sharing a joint purpose to enrich and celebrate the lives of our residents. With 87 homes (and growing), across Queensland, New South Wales, South Australia and Victoria, you will play a part in positively impacting the lives of our residents and their families.
Join us in playing a special role in the future of aged care.
About the role
Reporting and working closely with the Regional Manager - NSW, this key leadership role will be responsible for driving operational excellence across the portfolio of homes with a focus on quality, consistency and leadership development. The role will support Managers to optimise their workforce, continuously improve resident experience and ensure both clinical and non-clinical compliance.
We are looking for someone who has:
Experience in senior leadership roles in aged care.
A track record of leading diverse teams, with a proven ability to lead change and improvement in a complex environment.
Excellent communication, influencing and stakeholder engagement skills.
Outstanding customer service and a customer-first approach.
Strong commercial acumen.
Advanced knowledge and understanding of quantitative data and qualitative data, coupled with strong analytical and critical thinking skills.
Demonstrated experience in developing and implementing strategic operational plans, with a track record of driving compliance.
Knowledge and understanding of funding, health/aged care national policy and regulations.
Benefits available:
Discounted gym memberships at Goodlife and Fitness First
Retail savings with the Blue Light Card
Discounted car hire
Employee Assistance Program for you and your family
Free Wellbeing App to support your mental and physical health
Novated leasing for vehicles
Workplace banking support
ACN membership discounts for nurses
Discounted health insurance with nib health
Discounted JB HiFi
About Estia Health
As one of the largest and fastest growing aged care providers in Australia, we need exceptional people to join us on our journey of providing high quality person centred aged care and services. If this is you, Apply Now!
Estia Health is committed to embracing diversity, equity and inclusion in our workplaces. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities. If you need assistance to participate in our application process, please let us know.
Please be advised that we do not accept emailed applications for this position. To apply, simply click the 'Apply' button and follow the instructions provided.
Note: It is a condition of employment that you will be vaccinated against COVID-19 and Influenza. You will need to have one (1) dose of the COVID-19 vaccine. All shortlisted applicants will need to pass required background checks. If you are interested in a role please ensure you apply online as we do not accept emailed resumes.
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Advertised: 05 Sep 2025 AUS Eastern Standard Time
Applications close: 03 Oct 2025 AUS Eastern Standard Time
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